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Best Call Centre Jobs For Seniors
Customer service reps for call centres, help answer questions and resolve issues on behalf of an organization. Over 95 percent of Canadian shoppers say customer service is an essential factor in their loyalty to a brand.
Customer service reps for call centres, help answer questions and resolve issues on behalf of an organization. Over 95 percent of Canadian shoppers say customer service is an essential factor in their loyalty to a brand.
Related Topics (Sponsored Ads):
Stats show 40 percent of customers prefer talking to a real person over the phone for complicated interactions like payment disputes or other serious questions.
Canadian seniors need to boast skills such as patience, politeness, and fluency in the language the company requires. Almost 70 percent of people say the key to great customer service is a polite customer service representative. Demonstrating your ability to speak clearly and listen when other people talk, vent, or ask silly questions is key to this position.
Call center, remote customer service jobs pay between $15 and $25 per hour, depending on their volume or type of accounts. Some positions may pay per email or social media message answered or resolved. Others may include a commission or bonus structure to help you earn more. You can typically work a flexible schedule and bank as much as you can. Some remote customer service agents clock 25 to 40 hours per week. Compare these call center positions that you can work from the comfort of your own home and start your application today.
Stats show 40 percent of customers prefer talking to a real person over the phone for complicated interactions like payment disputes or other serious questions.
Canadian seniors need to boast skills such as patience, politeness, and fluency in the language the company requires. Almost 70 percent of people say the key to great customer service is a polite customer service representative. Demonstrating your ability to speak clearly and listen when other people talk, vent, or ask silly questions is key to this position.
Call centre, remote customer service jobs pay between $15 and $25 per hour, depending on their volume or type of accounts. Some positions may pay per email or social media message answered or resolved. Others may include a commission or bonus structure to help you earn more. You can typically work a flexible schedule and bank as much as you can. Some remote customer service agents clock 25 to 40 hours per week. Compare these call centre positions that you can work from the comfort of your own home and start your application today.
Senior Customer Support Representative (Remote) with Maximus Canada
Victoria, BC
Maximus Canada is the leader in its field when it comes to providing products and services to help governments in North America and around the world do their jobs. Maximus has offices all over Canada and the world, and it helps government programs and services work better and more efficiently by coming up with new, practical, and useful solutions.
They are always looking at new technologies, ways of doing things, and ways to serve the people of Canada. With their skills in program information management, claims processing, contact centre services, document processing, and information technology, they are set up for a lot of growth.
Key responsibilities:
• Responding to all Requests received from Citizens in a courteous and timely manner
• Reviewing the Knowledge Base for the appropriate response to requests
• Provide feedback in regards to effectiveness of Knowledge Base and inform of call trends
• Accessing and reviewing publicly available British Columbian government websites to determine and provide the appropriate response to requests
• Referral or Transfer of Requests to the appropriate resources at a Province Ministry or Province Business Area
• Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment
Salary: $23.17 an hour
Canadian Customer Service Agent with Group Insurance, Excellent Pay and Benefits
Montréal, QC
You can give high-quality and personalized customer experiences because you are a good listener, act professionally, and know how to build trust. Applicants will need to try to figure out what their customers need and look for the best solution and advisor to help them.
Their team is looking for people who are motivated and want to help improve best practices in customer service without having to do sales or solicitation work from home. When you start working at iA Financial Group, you take a paid 5-week training course and always have access to a trainer and coach to help you grow.
Key responsibilities:
• Mastering best phone and e-mail practices for optimal customer experience
• Discovering and learning about insurance products and financial services
• Resolving complex cases
• Mastering software and work tools required for this position
Benefits:
• Minimum hourly wage starting at $23.90 based on your experience
• A 35-hour weekly schedule, ranging between 8 AM and 9:30 PM from Monday to Friday, set one month in advance for a stable work routine
• Telework (please note that office attendance is required at least once a month)
• Managers who value their teams’ self-reliance and support
• Working at iA means enjoying competitive working conditions, a comprehensive health program, continuous training, and opportunities for development within a fast-growing company.
• Wonderful colleagues, loads of fun at work
Salary: $23.90 an hour
Customer Service Help Desk, Remote Senior Position with Flexible Hours
Ontario, CA
Our company is helped by the customer service team at Staples. They are confident, knowledgable, and dedicated to our customers. We work hard to understand what our customers need, find solutions that work for their businesses, and help them every step of the way. We’re proud of the important part we play in making sure our customers have a smooth experience.
Key responsibilities:
• Handles escalated calls upon request and follows up on customer issues.
• Maintains a supervisory log for tracking purposes
• Identifies and tracks questions/trends and communicates to various internal partners
• Meets and maintains department production standards
• Perform other related duties as required or requested
Benefits:
• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match RRSP, Physical and Mental
• Health Wellness programs, and more perks and benefits
Salary: $16.15 an hour
